Utbildning i höst: ITIL 4 Foundation

This course prepares you for the examination leading to the new Foundation Certificate In IT Service Management available February 28 in 2019. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Length

2 days

Target group

This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management.

Exam

Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam.

Prerequisites

Candidates wishing to be trained and pass the exam for this qualification should have a general awareness of IT and appreciation of their own business environment.

You’ll learn

• Understand the key concepts of service management

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• Understand the four dimensions of service management

• Understand the purpose and components of the ITIL service value system

• Understand the activities of the service value chain, and how they interconnect

• Know the purpose and key terms of 18 ITIL practices

• Understand 7 ITIL practices

Dates for training

October 15-16 (Stockholm)

November 5-6 (Gothenburg)

November 12-13 (Stockholm)

December 10-11 (Stockholm)