Thinking in Services: Grokking the Fundamentals is an opportunity to deepen your understanding of services in terms of what they are, what they can be, and w...

This course prepares you for the examination leading to the new Foundation Certificate In IT Service Management available February 28 in 2019. The course is ...

Thinking in Services: Developing Strategic Narratives is a 4-week program through which participants will learn how to tell a story. Not just any story, but ...